Frequently Asked Questions

 

 

1. How much room do I need?

Approximately an 18'x20' area should be plenty of room for a bounce house, a 38'x20' area for a combo, and 16'x36' for a slide. The area should be level, free of rocks, dirt, sand, sticks, etc. and any ground sprinkler systems should be shut off and not protruding. The unit must be within 80' of an outlet. We also ask that you please clean up the area in which the funhouse or slide is to be placed.

2. What if I want the inflatable setup where there is no electrical outlet, or at least no outlet within 80 feet?

We can setup your Moonwalk virtually anywhere! We will need to bring a generator in order to power the blower (see question 4 below). Keep in mind that there is an additional $35.00 charge for generator use.

3. Who sets up the inflatable?

We set-up the bouncer or slide and take it down when we come to pick it up. Set-up time is approximately 15-20 minutes (20-30 for a slide or combo). We ask that if you are done with the bouncer or slide, please do not shut down the blower. The moonwalk or slide unit must be inflated before it is taken down so that we can inspect and possibly do a preliminary cleaning of the unit. Pick-up time is usually 20-30 minutes (40-45 minutes for slides and combos).

4. How does the inflatable unit stay inflated?

We set-up the unit and inflate the Moonwalk or slide with a fully enclosed blower motor unit that must stay on the entire time that the inflatable unit is being used (unless winds exceed 20mph, then it must be shut down). The design of the blower is such that no moving parts are exposed. This is a very important safety feature that you should take into account when children are around. The blower unit must be located within 80 feet of an electrical outlet (we can bring a generator to power the blower, however there is an additional $35.00 charge).

5. Can I cancel my reservation?

We realize that things come up unexpectedly, so yes, you can cancel your rental. But we do ask that you try to give at least one week (7 days) notice of your cancellation, but no later than 48 hours. No refunds will be given once the inflatable has been set up.

6. Do you require a deposit?

In most cases we do require a credit card to hold your reservation. The credit card is not charged, it's just to reserve the equipment. You then pay us in full on the date of your party/event by cash, check, or credit card when we set up the equipment. Feel free to contact us with any questions you may have.

7. What is the policy in case of rain or high wind?

THE INFLATABLE MUST NOT BE USED WHEN WET INSIDE OR WHEN WINDS ARE 20MPH OR MORE.
This is a very important safety issue.

Wind - If the local weather is calling for sustained winds of 15-20mph or higher on your reserved day and both you and NICO Moonwalks, Inc. agree before delivery/set-up that it may be unsafe to use, then we will cancel the rental.

Rain - An inflatable should not be used when raining or wet (with exceptions of a waterslide). If the inside of the bounce unit gets wet, everyone should exit the bounce. When a bouncer or combo unit becomes wet, it is very slippery and dangerous. Once the rain stops you can then dry the unit with towels. Once dry, the bounce is again safe to use.

Please call us in advance if you have any questions regarding weather conditions.

8. Can a Moonwalk be set-up indoors?

Yes, our units can be set-up inside or outside! You will need to have enough ceiling height (about 18') to accommodate the inflatable. The bouncer must not be too near hot lights, a/c vents, or any fire hazard. Many commercial halls, malls, gyms, etc. will do just fine.

9. Can I set-up the inflatable near my pool?

Safety is our number one concern. The bouncer or slide must be set-up a safe distance away from a pool or water front - at least 30 feet.

10. Why can't I pick-up the Moonwalk and/or slide and set it up myself to cut costs?

Safety is our number one concern. Some companies may allow the homeowner to pick-up and set-up inflatable units, we do not feel that it is a good idea. Our set-up  personnel will evaluate the set-up area, use the correct size and type of power cords, and makes the all-important connections between the blower and inflatable. We also use proper straps and spikes/anchors to secure the inflatable to the ground and clean the inflatable prior to your using it (if needed). Also, each unit weighs approximately 200+ pounds, so injury to you is also our concern.

11. How safe are your inflatables?

Our inflatables are constructed with quality and safety in mind! All our units have the "child safety ramp/step" for safe and easy entry/exit, they are constructed from very durable commercial grade vinyl with double, quadruple stitching, and mesh netting on the sides which allow for easy viewing. ALL of our inflatables meet and/or exceed rental industry standards. Each of our inflatables is equipped with a non-removable list of rules. We will also supply recommended guidelines for safe use and recommended number of children that should be allowed to use the unit at one time.

12. Do you accept credit cards?

Yes. For your convenience, we currently accept Visa, MasterCard, American Express, and Discover.

13. How long is the rental period?

Usually all day. We will drop off the Moonwalk or waterslide in the morning and pick it up in the evening. We are flexible and will work around your schedule and needs if this is not convenient for you.

14. How do I make a reservation?

Please call us at 904-221-2991 or email us at nicomoonwalks@hotmail.com. One of our friendly staff members is waiting to help you plan your next party or event.

 
           

 

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